Call 350-2970 to make your trip reservation. Reservations for service can be made daily between the hours of 8:00 a.m. and 5:00 p.m. Reservations can be made up to seven days in advance and no later than 5:00 p.m. the day before the ride. You may make reservations for same-day service if vehicle space is available.
Note: You will receive a confirmation number for your scheduled trip. Please write down your confirmation number in case you need to cancel your ride, make changes or have comments about your trip.
Please have the following information available when you call:
- Your name and birthdate.
- The day and date of your trip.
- The exact address for both your pick-up and drop-off--schedulers do not look up addresses.
- The specific place or area where you want to be picked up.
- The time you would like to be picked up OR your appointment time.
- What type of mobility aide(s) you will be using.
- If you are traveling with a Personal Care Attendant.
- The number of people traveling with you.
Certain times of the day may be busier than others. If possible, schedule flexible trips during times that are less heavily scheduled. The scheduling staff will assist you in determining the best times.
Note: Metro County Connect is a shared ride system. Whenever possible, schedulers will schedule rides with multiple passengers in order to accommodate the maximum number of requests. This means you will be sharing rides with other passengers.
Schedulers will offer certified Access rides the best available times based on availability. To accommodate all ride requests, schedulers may offer a trip up to one hour before or one hour after your requested time. For example, if you request a 10:00 a.m. pick-up and that time is not available, you may be offered a trip as early as 9:00 a.m. or as late as 11:00 a.m.
Access passengers will not be kept on board a vehicle for more than 60 minutes on any one-way trip, barring events beyond the control of the service provider.
Access riders may travel to a second location during a scheduled trip. This is known as a 10-mintue stop. A 10-minute stop must be scheduled at the time the regular trip is scheduled. Only one 10-minutes stop is allowed for each scheduled trip. There will be an additional fare charged for the 10-minute stop.
Note: Passengers will be held responsible for all trips scheduled or cancelled by a third party and any penalties that may be incurred.