track my bus

Google Translate

How-To Videos

How to ride the bus

More Videos

Individuals with a disability and seniors 62 years of age and older can request a Certification for Reduced Fare by calling 337-8858, in writing to Metro Transit, 530 N. Rose St., Kalamazoo, MI 49007, or at the Metro Transit office.  Applications are also available here.

People with a disability must have a physician or caseworker complete this form and senior citizens can provide a copy of their drivers license, birth certificate or other picture ID to verify their age.  This certification entitles passengers to reduced fare on Metro County Connect.

Individuals with a disability that prevents them from riding on Metro Transit's fixed-route bus service some or all of the time can apply for Metro County Connect Access paratransit service.

Access eligible passengers are divided into three groups:

  • Level 1:  Any individual with a disability who is unable, as the result of a physical or mental impairment (including a vision impairment), to board, ride or disembark from a fixed-route vehicle on the Metro Transit System.
  • Level 2:  Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride and disembark from an accessible fixed-route vehicle, but one is not available on the route.
  • Level 3:  Any individual with a disability who has a specific impairment-related condition which prevents the individual from traveling to a boarding location or from a disembarking location served by the fixed-route Metro Transit System.

Individuals can request an Access application by calling 337-8477, in writing to Metro Transit, 530 N. Rose St., Kalamazoo MI 49007, or at the Metro Transit office.  Applications are also available here.

Access applicants will be notified of their eligibility determination within 21 days of receipt of their completed application.  ADA Access certified individuals will receive an identification card.

Individuals certified as ADA Access eligible may also ride anywhere in Kalamazoo County outside of the Access service area at the Metro County Connect reduced fare.

Note:  All certification applications are available in alternate formats upon request.