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Information is current for 2013

pdf Fact Sheet

Service Area

Fixed-route Metro Transit buses and the Metro County Connect service travel throughout the Kalamazoo urbanized area consisting of the following jurisdictions and institutions:  City of Kalamazoo, City of Portage, City of Parchment, Comstock Township, Oshtemo Township, Western Michigan University, Kalamazoo Valley Community College, Kalamazoo Township, and Texas Township. 

The Metro County Connect service is a federally-mandated, curb-to-curb, ADA/Paratransit service.  It is available for those who are unable, because of a physical or cognitive disability, to use regular fixed-route bus service some or all of the time.  The service travels throughout Kalamazoo County and is open to all citizens in the county with priority for people with disabilities and seniors.

Community Service Vans are available for use by agencies.  The agency must provide a certified driver to transport their clients to appointments and activities.

Service Hours

All services operate Monday through Saturday from 6:00 a.m. to 12:15 a.m. and Sunday 8:15 a.m. to 5:15 p.m. though some schedules may vary.  Routes servicing the Western Michigan University area operate August through April.  There is no service on some holidays.

System Size

Metro Transit has 20 regularly scheduled bus routes operating on 15, 30 and 60 minute frequencies depending on the route and the time of day.  There are currently 36 buses in the service -- 11 of them are hybrid electric buses.  More than 3.1 million trips were taken in 2013.

Metro County Connect provides transportation services county-wide to anyone.  An Access program is available on this service which is a door-to-door, federally mandated ADA paratransit service for those individuals who are unable to use regular accessible fixed-route bus service due to a physical or cognitive disability.  45 coaches are used for this service.

Community Service Vans are available for use by agencies with a certified driver.  Seven vans are used in this program.

All vehicles are 100% accessible.

Funding Sources

Funding generally comes from four sources:

  • Federal transit capital and operating assistance
  • State transit capital and operating assistance
  • Local millages (including a county and city millage)
  • Operating revenues--cash fares from passengers, pass sales, advertising, and other sources

Metro Transit's annual audited operating budget in 2012 totaled $16,098,241.

The total operating budget is funded through the following sources: A provision for depreciation of $1,965,923 represents 12.66% of the total budget. Federal operating is $2,111,842 or 13.6% of the total budget.  State operating assistance totals $4,192,703 or 27.01%.  The subsidies from local governments and public institutions served totals $3,876,050 or 24.97% of the budget.  Operating (farebox) revenues together with miscellaneous revenues constitute $3,377,759 or 21.76% of Metro Transit's 2012 operating budget.

Local Funding

On an annual basis, Kalamazoo Metro Tarnsit now provides more than 2.5 million miles of fixed-route service and almost 3.1 million passenger trips.  That service is provided throughout the Kalamazoo urbanized area.  Projected costs for local jurisdictions/publi institutions for 2012 were:

  • County of Kalamazoo (contract) - $3,030,122
  • City of Kalamazoo (millage) - $845,928
  • Western Michigan University (contract) $558,569

Operating Statistics

The following system statistics are for the year-end 2012 calendar year:

  • Operating Expenses - $16,015,793
  • Passenger Trips - 3,036,402
  • Revenue Miles - 2,568,829
  • Revenue Hours - 181,487
  • Passenger Trips/Mile - 1.18
  • Passenger Trips/Hour - 16.73
  • Cost Per Mile - $6.23
  • Cost Per Hour - $88.25
  • Cost Per Passenger - $5.27
  • Farebox Recovery - 24.91%

Ridership Profile

Source: October 2012 Socio-Economic Survey

According to the most recent socio-economic survey conducted in 2012 by the Kalamazoo Area Transportation Study, 73% of Metro Transit Passengers are considered "captive" riders versus "choice" riders.  Captive riders are those passengers who have no driver's license, no automobile available in their household, or no other alternative means of personal transportation.  The breakdown of ridership based on various criteria are:

  • Gender:  Male-43%, Female-54%
  • Ethnicity: Black-35%, White-38%, Hispanic-4%, Asian-5%
  • Trip Purpose: Work-25%, School-33%, Shopping-5%, Medical-5%, Social/Recreational/Other-15%
  • Age: 0 to 15 years-2%, 16 to 22 years-31%, 23 to 42 years-36%, 43 to 61 years-24%, and Over 61 years-5%
  • Family Income Level: $0 to 4,999 is 30%, $5,000 to 9,999 is 14%, $10,000 to 14,999 is 15%, $15,000 to 24,999 is 15%, $25,000 to 34,999 is 6%, and more than $35,000 is 12%